翻译 -- 请高人指点

烦请英语好的朋友帮忙翻译下面的内容，这是要写进工作手册的，所以要求语言简洁且准确。Rules of effective working NEVER SAY NO!This is psychologically the worst we can do. Clients are looking to K+N for help and solutions. If we simply say “NO”, we shoot down their only line of help …Alternative SolutionsThank you for your inquiry. Since this is a little complicated, let me check with my superior. I will come back to you within the next hour. This is a very interesting request. Not sure if our company policy allows us to handle. I will immediately check with my superior and call you back in half an hour. AchievementWe want to make sure that any request outside of the normal procedures is raised and escalated to the right person. Thus avoiding to upset clients with unprofessional replies.