求一份英语作文

Dear Mr Jeavons,
I am writing to express my deep concern at the standard of service given recently by your employees.
We have been working with you for the last five years and have always been happy with the politeness and efficiency of the receptionists and doormen you have supplied. However, in the last month we have received the following complaints from visitors to our headquarters:
- doormen not opening the door (flue complaints)
- being kept waiting in the reception area for over 15 minutes (three occasions)
- being sent to the wrong part of the building for an appointment (two occasions)
The reception is the first part of the company that visitors have contact with. Consequently, a bad experience can give them a very negative impression.
You will appreciate therefore, that we cannot allow the situation to continue. I would be grateful if you could replace the existing staff in the next seven days. We will monitor the new team closely and report back to you in a further two weeks.
If you have any questions about the points I have raised, please do not hesitate to contact me.
I look forward to hearing from you.
Yours sincerely
Peter Sackwell

“威尔康有suuplied接待员和门卫为贵公司的总部，五岁以上。最近的标准服务他们给急剧下降。游客抱怨无礼，等待和被误导的。写一封电子邮件给公司：
1、emphasising the good relationship you have had in the past.
1、强调你过去的良好关系。
2、descrbing the unacceptable behaviour of their staff recently.
2、描述员工的不可接受的行为最近。
3、insisting that changes are made immediately
3、坚持立即改变

是BEC高级第三版第33页的第五题。题目为“welcon has suuplied receptionists and doormen for your company's headquarters for over fives . recently the standard of service they give has declined sharply . visitors have complained about rudeness , being kept waiting and being misdirected . write an email to the company:
1、emphasising the good relationship you have had in the past.
2、descrbing the unacceptable behaviour of their staff recently.
3、insisting that changes are made immediately
速求啊符号编号排版图片附件地图

这个是设呢么，什么